efficient solutions for uninterrupted operations

Logistical Support

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24/7 Response Resources

Our 24/7 response resources act as the first line of defense for any technology-related issues.

Adult Foreman in Warehouse

Integrated Ticketing System

Our integrated ticketing system ensures that all support requests are logged, tracked, and prioritized.

Document, Digitization, Digital Display, Organization, Data

Hardware Replacements

Our commitment to minimizing downtime is reflected in our same-day or next-business day hardware replacement service.

comprehensive 24/7 support

Increase Operational Up-Time

When networking issues occur, Granite offers comprehensive 24/7 services to get your operations back up quickly. Whether you encounter faulty wiring, underlying provider issues, hardware malfunctions, or need assistance with troubleshooting, our Repair team is available to provide immediate support. In addition to our Repair services, our Network Operations Center (NOC) is staffed with skilled technicians proactively monitoring your network and identifying potential issues before they impact your operations. To complement our remote support services, we also offer on-site assistance through our network of over 12,000 Field Technicians, who are equipped with the expertise to resolve complex issues. Our skilled technicians will be dispatched to your location to provide hands-on support, ensuring a prompt resolution to any critical IT issues that may arise.

Shot of a young man answering the phone while working in a modern call centre
integrated ticketing

Efficient Solutions for Uninterrupted Operations

To streamline the support process, we have implemented an integrated ticketing system. It allows businesses to submit support requests effortlessly and track the progress of their tickets. This system ensures that all requests are handled efficiently, prioritized correctly, and resolved in a timely manner with full visibility. Trust us to be your strategic technology partner, empowering you to focus on what you do best while we take care of your IT needs.

Adult Foreman in Warehouse
hardware replacements

Ensuring Business Continuity

Our same-day or next-business-day hardware replacement service ensures that any enrolled hardware will be repaired or replaced promptly, minimizing downtime. Our dedicated Warehouse team can swiftly pull from our expansive 85,000 sqft warehouse or source from our extensive network of depots and service partners and deploy the necessary hardware, saving you valuable time and resources. We prioritize the continuity of your operations and are committed to delivering superior support.

Two employees walking in a server room
Boosting Efficiency & Performance Is Easy

How Your Business Can Benefit

With Granite, you don’t have to waste precious resources sourcing technicians to address your IT challenges. Our team of expert technicians can be onsite within a matter of hours, whether it’s the same day, next day, or within 48 hours.

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Related Products

To Supercharge Your Business.

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Powerful device control made simple

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Granite EPIK

Granite EPIK offers a POTS alternative that integrates with all other analog devices

Granite Managed Mobility

Enterprise Managed Mobility

Granite’s Mobile Device & Plan Management offers a solution to address mobile enterprise challenges

Granite FlexEdge


Introducing FlexEdge, the all-in-one universal Customer Premise Equipment (uCPE)

Asset monitoring

Asset Monitoring

Offering proactive ticketing, around-the-clock-support, and the expertise of our Network Operations Center

Cutting edge technology

Cutting-Edge Voice Solutions

We have taken VoIP to new heights especially when paired with Fixed Wireless Access

Two IT employees walking in a data server room

Managed Field Services

We pride ourselves on being industry leaders in deployment planning and management across all industries

A group of employees listening
Still Have Questions?


With Granite, you can say goodbye to the hassle of dealing with multiple vendors and complicated billing processes.

We offer a seamless and streamlined experience, providing you with a 360-degree view of your services across North America and One Bill for your complete business solution.

This consolidated approach saves you time, money, and eliminates the frustration of managing multiple accounts.

BICSI, which stands for Building Industry Consulting Service International, is a professional association that supports the advancement of the information and communications technology (ICT) profession.

With a vast membership base of over 26,000 professionals and credential holders, BICSI is the preeminent resource for the Connected World.

RCDD stands for Registered Communications Distribution Designer®. It is BICSI’s flagship program that focuses on the design and implementation of telecommunications distribution systems.

The RCDD certification ensures that individuals possess the necessary knowledge and expertise to create reliable, efficient, and scalable ICT infrastructure solutions.

Being an RCDD means being acknowledged by your peers and industry professionals as a subject matter expert in designing and implementing telecommunications distribution systems.

For more information on BICSI or the RCDD Certificate, please visit BICSI’s website: BICSI Registered Communications Distribution Design (RCDD®) | BICSI