– The customer is guided by a simple and effective wizard that ensures we dispatch a technician with the appropriate skillset and tools.
– The customer can see their ticket status, in real-time, as the ticket is submitted, pending assignment, assigned and when the tech checks in and completes their scope.
– The customer can chat directly with the technician, in-app, to answer any questions or provide further clarification.
– The customer and technician can exchange documents, images or videos directly in the application.
Charges are automatically created in the associated customer accounts.
NOCExpress
Coming soon
AccessExpress
Coming soon
At a Glance
The Granite Advantage
A leading provider of comprehensive communications for businesses.